Roulston’s Pharmacy ~ Multi Year Accessibility Plan
This 2014-21 accessibility plan outlines the policies and actions that Roulston’s Pharmacy will put in place to improve opportunities for people with disabilities.
Statement of Commitment:
Roulston’s Pharmacy is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.
Accessible Emergency Information:
Roulston’s Pharmacy, is committed to providing the customer and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.
Roulston’s Pharmacy will provide training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.
Roulston’s Pharmacy will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessible laws by January 1, 2015.
- All employees must attend a mandatory training session on AODA ~ Power Point presentation, video and quiz
- Sign a Statement of Commitment following the training
Information and Communications
Roulston’s Pharmacy is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.
Roulston’s Pharmacy will take the following steps to ensure existing feedback processes are accessible to people with disabilities upon request by January 15th, 2015.
- Enlarge font on hard copy Customer Feedback form, so text is easier to read
- Have an electronic version of form available; as a fillable form
Roulston’s Pharmacy will take the following steps to make sure all publicly available information is made accessible upon request by January 1, 2016.
- Post on all social media sites, including Facebook, company websites, etc.
- Large font, hard copy information available at Customer Service
Roulston’s Pharmacy will take the following steps to make all websites and content conform to WCAG 2.0, level AA by January 1, 2021.
- Consult with IT Manager and Support to integrate changes to content
- Discuss changes and needs with web designer; put plan in place
Roulston’s Pharmacy is committed to fair and accessible employment practices. We will take the following steps to notify the public and staff that, when requested, Roulston’s Pharmacy will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.
- Discuss what supports are needed
- Alternate meeting areas i.e.: same level
- Large print job postings – on bulletin board and website
- Offer Letter ~ notify the applicant of our policies for accommodation
Roulston’s Pharmacy will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability.
- Human Resources policy on Return to Work is in place
- Discuss with partners (i.e. WSIB what supports for accommodation are needed before returning to work
- Create individualized plan (does not apply if covered by WSIB)
Roulston’s Pharmacy is using performance management, career development and redeployment processes.
- Ensure that advancement opportunities are not overlooked because of an employee who needs accommodation
- Ensure employee individual accommodation plan is reviewed during this process
- Redeployment ~ look at the individual accessibility plan before placing the employee in a new position
Roulston’s Pharmacy will take the following steps to prevent and remove other accessibility barriers identified.
- Discuss at monthly manager’s meetings as required
- Include in quarterly newsletters and employee memos
- Post on bulletin boards
In the event of a service disruption, we will notify the public of the service disruption and alternatives available, including social media sites and/or website.
For more information on this accessibility plan, please contact:
Sarah Morrison at 519 426-1731 x233